tg111 Privacy Policy

01 Purpose and Scope of Data Collection

tg111 is committed to creating a safe and reliable online gaming environment for players in Bangladesh. The primary purpose of collecting your personal information is to improve service quality, ensure secure transactions, and prevent fraudulent activity.

This Policy applies to the tg111 website, mobile version, and all associated digital services. We collect only the amount of information that is essential to provide our services. We do not sell your information as a product and do not share it with third parties without permission.

02 Types of Information Collected

2.1 Identity Information

During the registration process, we may collect the following information:

• Full name (for real identity verification)
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Preferred username

2.2 Contact Information

• Address or area of residence
• Mobile number (for verification where applicable)

2.3 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfer transactions)
• Transaction history

2.4 Technical Information

• Device type, operating system, and browser information
• IP address and login records
• Gaming history and betting patterns
• Session duration

03 Methods of Data Collection

tg111 collects information in various ways:

3.1 Information Provided Directly

When you open an account, request a deposit or withdrawal, or contact our support team via live chat, you voluntarily provide information. This information is collected directly from you.

3.2 Automatically Collected Information

Technical information is automatically collected through cookies, web beacons, and log files while you browse the platform. This helps us improve service quality and personalise your experience.

3.3 Verification Process (KYC)

For identity verification (Know Your Customer — KYC process), we may request relevant identity documents or supporting documents. This process is necessary to ensure fair play and to prevent fraud and money laundering.

04 Use of Information

The information you provide is used for the following purposes:

• To create, manage, and verify your account
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP benefits
• To personalise your gaming experience
• To provide support through 24/7 live chat
• To send service updates, important notifications, and promotional information (with your consent only)
• To detect and prevent fraud, money laundering, and other illegal activities
• To improve the quality and performance of our services
• To meet legal and regulatory obligations
• To ensure responsible gaming and detect problematic behaviour

05 Data Storage and Security

tg111 uses industry-standard security technologies to keep your information protected. The key components of our security measures are:

5.1 Encryption

All data transfers are secured through SSL/TLS encryption technology. This ensures that your sensitive information cannot be accessed by unauthorised parties.

5.2 Access Control

Only authorised personnel can access your information, and only to the extent necessary for carrying out their responsibilities. All access is logged and regularly audited.

5.3 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet legal and regulatory obligations thereafter. Once the designated period has passed, information is securely deleted or anonymised.

5.4 Data Breach Notification

If a security breach occurs that may affect your information, tg111 will notify you as quickly as possible and take the necessary steps to minimise the damage.

06 Sharing Information with Third Parties

tg111 may share your information with certain third parties in limited circumstances:

6.1 Service Providers

Only the information necessary to perform their designated tasks is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer services), technology service providers, and customer support tool providers.

6.2 Legal Obligations

Information may be shared with authorities in the case of court orders, lawful requests from investigative agencies, or applicable legal obligations.

6.3 Business Transfers

If there is any change in the ownership or operation of tg111, your information may be transferred to the new authority. You will be informed in advance in such cases.

07 Cookies and Tracking Technologies

The tg111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that allow our website to recognise you on your next visit.

7.1 Essential Cookies

Cookies that are essential for the basic functionality of the website, such as maintaining login sessions and operating security features. These cannot be disabled.

7.2 Functional Cookies

Used to remember your preferences and settings, such as language preference. These improve your experience.

7.3 Analytics Cookies

Collect anonymous statistics to understand how users interact with our site. This information does not identify any individual.

You can manage or delete cookies by going to your browser settings. However, disabling certain cookies may affect the functionality of the website.

08 Protection of Financial Information

Your financial information is handled with the highest level of sensitivity. Payment methods available on tg111 include bKash, Nagad, Rocket, Upay, and bank transfer.

8.1 Payment Information

We do not store your full payment account number or PIN on our servers. Payment processing is handled through authorised payment gateways.

8.2 Transaction Records

Records of deposits and withdrawals are retained to meet legal requirements and to assist in resolving any disputes. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

09 User Rights

You have several important rights regarding your own information:

9.1 Right to Access Information

You can contact us at any time to find out what information we hold about you.

9.2 Right to Correction

If your information is incomplete or incorrect, you can contact us to request a correction.

9.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

9.5 Right to Withdraw Consent

For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the rights mentioned above, contact us at [email protected]. We generally respond within a reasonable time of receiving a request.

10 Account Closure and Data Deletion

If you wish to close your tg111 account, please submit a request through our 24/7 live chat support or via [email protected].

Even after account closure, information necessary for legal, regulatory, or dispute resolution purposes may be retained for a specified period. Once that period has passed, all relevant information will be securely and permanently deleted.

If you request self-exclusion or an account break as part of responsible gaming, we will ensure that the exclusion process is effectively enforced.

11 Protection of Minor Users

tg111 strictly provides services to those aged 21 and above only. We do not intentionally collect any information from minors.

An age verification process is implemented at the time of registration. If we have unknowingly collected information from a minor, that account will be closed and all related information will be deleted as soon as it is identified.

If a parent or guardian believes their minor child has registered on our platform, please contact us immediately at [email protected].

12 Policy Changes & Notifications

tg111 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notice will be clearly displayed on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of the policy will be changed

If you continue to use the platform after the updated policy takes effect, you will be considered to have given your consent to the new policy. If you do not agree to the updated policy, you have the option to close your account.

13 Contact

If you have any questions about this privacy policy, any requests regarding your information, or wish to raise a complaint, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will review your request as quickly as possible and respond within a reasonable time. We are able to handle all communications in Bengali.